What are the check-in and check-out times at Neptune Resort?
Check-in is at 14:00 and check-out is by 10:00.
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Neptune Resort, Mermaid Beach
218US$
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Key details
About Resort
32 Surf Parade,
Mermaid Beach,
Australia,
4218,
Queensland
- Near the beach
Great
8.4
8.9
4.2
Loved by guests
"I also love having a kitchen, laundry facilities, tennis court, pool, spa and sauna."
"Heated outdoor pool was a plus since our visit was during Winter."
"Only 5 minutes walk to beach and pacific fair shipping mall, very convenient."
Neptune Resort offers 4-star accommodations featuring fully self-contained
Rooms & Amenities
The Neptune Resort provides a selection of
Dining & Nearby Options
On-site dining is available at
Leisure & Activities
Leisure facilities at Neptune Resort include a
Location & Transportation
Neptune Resort has ideal access to local transport options, including the Gold Coast Light Rail and bus services. The resort is located just
Must-do experiences
- Visit Burleigh Heads National Park for stunning coastal views.
- Try the fish tacos at Burleigh Pavilion for a local favorite.
- Explore the vibrant Miami Marketta for food and live music.
- Stroll the Mermaid Beach foreshore at sunset for breathtaking sights.
- Check out the Gold Coast Arts Centre for local cultural events.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
1 Bedroom Apartment
2 persons
70 m²
1 King-size bed
Shower
Heating
room details
2 Bedroom Ocean View Penthouse
2 persons
90 m²
2 Single beds
Shower
Heating
room details
2 Bedroom Apartment
2 persons
85 m²
2 Single beds
Shower
Heating
room details
1 Bedroom Superior Lower Level Apartment
2 persons
70 m²
1 King-size bed
Shower
Heating
room details
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Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- Parking
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Security
- Luggage storage
- Lift
- Coffee shop
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key access
Sports & Fitness
- Fitness centre
- Tennis court
Guest Parking
- Electric kettle
- Dryer
- Cookware/ Kitchen utensils
Services
- Tours/Ticket assistance
Dining
- Outdoor dining area
Business
- Fax/Photocopying
Children
- Cots
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Sun loungers
- Garden area
- BBQ facilities
- Steam room
- Jacuzzi
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Heating
- Sitting area
- Patio
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Washing machine
- Free toiletries
Self-catering
- Electric kettle
- Dryer
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
Room decor
- Carpeted floor
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Location
32 Surf Parade,
Mermaid Beach,
Australia,
4218,
Queensland
Map view
32 Surf Parade,
Mermaid Beach,
Australia,
4218,
Queensland
City landmarks
Casino
The Star Gold Coast
600 m
Event hall
Gold Coast Convention and Exhibition Centre
790 m
Landmark
SkyPoint Observation Deck
3.1
km
Library
Broadbeach Branch Library
910 m
Landmark
Queensland Korean War Memorial
1.6
km
Park
Kurrawa Pratten Park
1.1
km
Landmark
Kurrawa Park
990 m
Park
Ken Mansbridge Park
1.2
km
Park
Cascade Gardens
1.8
km
Landmark
Go Ballooning
690 m
Landmark
Kokoda Memorial
750 m
Gallery
19 Karen Contemporary Artspace
770 m
Landmark
Broadbeach Park
1.3
km
Landmark
Lake Hugh Muntz
2.1
km
Landmark
Les Rodgers Memorial Park
2.2
km
Store
Blockbuster Kiosk Mermaid Beach Night Owl
1.8
km
Nearby
Mall
Pacific Fair Shopping Centre
360 m
1 Hooker Blvd
Dracula's Cabaret Gold Coast
250 m
Shopping Area
The Oasis Shopping Centre
590 m
Victoria Avenue Plaza
Rotary Carousel Broadbeach
540 m
Broadbeach
330 m
Park
Pratten Park
380 m
Shopping Area
Broadbeach Mall
480 m
Shopping Area
Oracle Boulevard
330 m
Store
Woolworths Oasis
480 m
Shopping Area
Niecon Plaza
570 m
Park
Paula Stafford Park
900 m
Park
Victoria Park
560 m
167 Old Burleigh Rd
Kids Playground Kurrawa
450 m
Amusement Park
Broadbeach Mall Charity Carousel
520 m
Restaurants
Hideaway Kitchen and Bar
160 m
2657 Gold Coast Hwy Opposite Jupiters Casino
Mantra Sierra Grand
120 m
22 Surf Pde
The Beach Hotel
220 m
2663 Gold Coast Hwy
Fat Freddy's
220 m
50 Surf Parade
Brio Emporium
220 m
5/2623 Gold Coast Highway
Caffe Cherry Beans
240 m
Hooker Boulevard Shop 1616
Sens Coffee Co
300 m
2669 Gold Coast Hwy
Food Quarter at The Star Casino
500 m
Gold Coast Hwy
Explore Mermaid Beach
Explore the Gold Coast
The Star Gold Coast
8 minutes' walk
This luxury resort features a casino, world-class dining, and vibrant entertainment options for adults.
Gold Coast Convention and Exhibition Centre
10 minutes' walk
A significant venue for conferences and exhibitions, hosting various events year-round and offering guided tours.
Pacific Fair Shopping Centre
5 minutes' walk
One of Australia's largest shopping centers with a mix of high-end boutiques and popular brands along with dining options.
Broadbeach
5 minutes' walk
Famous for its golden sands and beachfront activities, ideal for sunbathing, swimming, and picturesque sunsets.
Rotary Carousel Broadbeach
10 minutes' walk
A family-friendly carousel featuring beautiful art and rides, perfect for kids and those seeking nostalgic fun.
Hideaway Kitchen and Bar
2 minutes' walk
A casual spot featuring modern Australian cuisine with a focus on fresh, local ingredients and craft cocktails.
The Beach Hotel
3 minutes' walk
A lively beachfront bar offering a relaxed vibe with seafood specialties and live music on weekends.
19 Karen Contemporary Artspace
10 minutes' walk
An art gallery showcasing contemporary artworks from both local and international artists, hosting regular exhibitions.
Getting around
Reviews and Ratings
Feedback from previous guests about their experience.
John
United Kingdom,
November
2024
10.0/10
I had a fantastic time at Neptune, where the apartments were not only clean but also bright and spacious, perfect for a relaxing getaway. The location was unbeatable, with easy access to shops and restaurants. The only downside was that I had to leave; I felt right at home during my stay. Overall, it was a wonderful experience that I would gladly repeat.
Rooms
10.0
The apartment was very clean, bright, and spacious, offering everything I needed for a comfortable stay.
Service
10.0
The staff were lovely and went above and beyond to make me feel comfortable and assist with various bookings.
Location
10.0
The location was fantastic, just a short walk to restaurants and shops, plus close to public transport.
Dining
Facilities
10.0
The resort had great facilities, well-maintained and designed to enhance the relaxing experience.
Stella
United Kingdom,
November
2024
9.6/10
I had a wonderful stay at Neptune. The apartment was spacious, clean, and had all the necessary amenities, making it very comfortable for my sister and me. The location is perfect, just a short walk away from the beach, shops, and cafes. I must commend the staff, especially Budoor, who went out of her way to accommodate our needs. The only downside was the noise from the street, but overall, it was a fantastic experience and great value for money.
Rooms
9.0
The apartment was spacious, clean, and included modern facilities like a washer and dryer, which were very handy.
Service
10.0
The service was exceptional, with staff going above and beyond to ensure our comfort and help us with any requests.
Location
10.0
The location was exceptional, just a short walk from the beach and surrounded by transport options, shops, and restaurants.
Dining
Facilities
9.0
The facilities included a pool, spa, and tennis court, all of which were well-maintained and enjoyable.
Christina
United Kingdom,
October
2024
8.2/10
I had a lovely experience staying at this hotel, thanks to its amazing location within walking distance to the beach and Pacific Fair. The suites, while small, were cozy and well-furnished, offering a great home-away-from-home vibe. However, I did find the shower a bit cramped and some policies made me a bit anxious, particularly regarding the fire alarm. Despite these minor issues, I would definitely consider staying here again for a short getaway.
Rooms
7.0
The suite was small but cozy, with nice furnishings. However, the shower was quite cramped and could use an upgrade.
Service
9.0
The staff were lovely and attentive, making the stay enjoyable.
Location
10.0
The location was fantastic, just a short walk to the beach and close to many shopping options.
Dining
8.0
I appreciated having the option to prepare my own meals in the fully self-contained suite, and there were great nearby cafes for breakfast too.
Facilities
7.0
The hotel has nice amenities, including a pool area and BBQ facilities, though I was hesitant to use everything due to the fire alarm policy.
Lily
United Kingdom,
October
2024
7.4/10
I had a mixed experience at the hotel. While the location was fantastic, being just a quick walk to the beach and Pacific Fair shopping center, my stay was marred by some service issues and a somewhat uncomfortable shower in the suite. The hotel had some great amenities, but the dining experience left much to be desired, especially given the hefty fee for triggering the fire alarm.
Rooms
7.0
The suite was a bit small but cosy, and clean overall. However, the shower really needs an upgrade as it felt cramped.
Service
8.0
The staff were nice and helpful when needed, which made a positive impact on my stay.
Location
10.0
The location is amazing! It's across the road from Pacific Fair and close to the beach, making it super convenient to explore.
Dining
5.0
Dining options were quite basic, and the prices didn't seem to reflect the value, especially with the fire alarm fee policy.
Facilities
7.0
The hotel offered good facilities like a pool and gym, but I wish they had more variety in their dining options.
Logan
United Kingdom,
October
2024
7.2/10
I had a great stay, enjoying a spacious two-bedroom apartment that was both clean and well-equipped. The location is perfect, just a short walk from the beach and local shops. However, the dining experience at the cafe was a disappointment due to long wait times, and the pool was smaller than I expected. Overall, it was a good value for a family getaway, just with a few minor drawbacks.
Rooms
8.0
The apartment was spacious and tidy, featuring a well-equipped kitchen and a large bathroom with a spa tub. However, some furniture felt a bit old, and noise from neighboring apartments could be heard.
Service
7.0
The staff was very polite and accommodating, making my stay enjoyable. However, I found the room cleaning service could be improved for longer stays.
Location
10.0
The location was excellent, being so close to the beach, tram station, and various restaurants. It made exploring the area super convenient, which I really appreciated.
Dining
5.0
The dining experience was average, with long wait times at the cafe and a lack of value in the meals offered, making it not a highlight of the stay.
Facilities
6.0
The facilities included a small pool and gym, but I didn't use them. The amenities were decent, but I'm unsure how well they cater to larger crowds.
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Property information and rules
Check-in
from 14:00-17:00
Check-out
from 08:00-10:00
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Number of rooms:
51
Former name
BreakFree Neptune
FAQs
About Neptune Resort
How far is Neptune Resort from Coolangatta Airport?
The resort is 25 km from Coolangatta Airport, which takes approximately 25 minutes by car.
What facilities does Neptune Resort offer for relaxation?
Facilities include a hot tub, swimming pool, steam room, and tennis court.
Is there free parking available at Neptune Resort?
Free on-site parking is available for guests.
What dining options are available at Neptune Resort?
Tom's Cafe serves breakfast and lunch daily, and there is a BBQ area for casual outdoor meals.
What room amenities can guests expect at Neptune Resort?
Rooms feature air conditioning, a flat-screen TV, laundry facilities, and balconies with views of the Pacific Ocean.
How far is Neptune Resort from The Star Casino?
The Star Casino is a 1 km walk from the resort, approximately 10 minutes.
What activities are available nearby Neptune Resort?
Nearby activities include access to the beach, surfing, and theme parks such as Dreamworld and Wet 'n' Wild Water World.
Is internet access provided at Neptune Resort?
Free high-speed Wi-Fi is available in each room.
Are there restaurants close to Neptune Resort?
Nearby restaurants include The Peacock Inn Chinese Restaurant (0.3 km) and Valentinos (0.5 km).
Can guests access public transport from Neptune Resort?
The Surf Pde at Broadbeach Mall bus stop is within a short walking distance from the resort.
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Neptune Resort
8.4
1.2
km from center
196 US$
218 US$
per nightMobile-only price
