Neptune Resort Mermaid Beach, Mermaid Beach ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

32 Surf Parade, Mermaid Beach, Australia, 4218

Neptune Resort, a 3-star Mermaid Beach hotel, offers self-contained apartments ideal for families and couples seeking budget-friendly accommodations. The property features a range of amenities including a heated pool, spa, tennis court, and on-site café.

Rooms & Amenities

Neptune Resort provides well-appointed 1, 2, and 3 bedroom self-contained apartments, many with ocean views. Each apartment includes a full kitchen, laundry facilities, and a private balcony, ensuring a comfortable stay.

Dining & Nearby Options

Dining is available at Tom's Café, open daily for breakfast and lunch. The surrounding area features a variety of dining options, including award-winning restaurants and vibrant bars.

Leisure & Activities

Leisure facilities at Neptune Resort include a heated swimming pool, spa, and tennis court. The resort's tour desk can assist guests in booking tickets for local attractions such as movie and wildlife parks.

Transportation & Landmarks

The Gold Coast Light Rail station is directly across the road, offering convenient access to local attractions including The Star Casino and Pacific Fair Shopping Centre. Neptune Resort’s location allows for easy walks to beaches and nearby shopping destinations.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Two-Bedroom Penthouse Apartment

Max:

4 persons

970 sq. feet

Bed options:

2 Single beds

Sea view

Shower

Heating

room details

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One-Bedroom Apartment

Max:

2 persons

755 sq. feet

Bed options:

1 King Size Bed

Shower

Heating

room details

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Two-Bedroom Apartment

Max:

4 persons

915 sq. feet

Bed options:

2 Single beds

Sea view

Shower

Heating

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Center

Mermaid Beach4000 ft

Airports

Gold Coast (OOL) 11.5 mi

Brisbane (BNE) 57.3 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Cozy and Clean Apartment

Our two-bedroom apartment was not only very clean but also equipped with everything we needed for a comfortable stay, including a fully stocked kitchen. This made it perfect for cooking meals as a family of three. We even enjoyed an unexpected ocean view upgrade! Highly recommend it!

John88. United States, 2024-07-15Read full review on

Delicious Cafe Downstairs

The Hard Grind cafe located downstairs was an absolute delight! Open early for those beach mornings, their breakfast offerings were divine. It was perfect for a quick bite before heading out for the day. I loved having such a nice dining option just steps away.

LauraSmith. Australia, 2024-09-10Read full review on

Relaxing Pool Area

The pool area was a great spot to unwind after a busy day exploring. The heated outdoor pool was a nice touch, especially since we visited during the winter. It provided just the right amount of sun and relaxation. I loved lounging by the pool!

WillieB. Canada, 2024-08-20Read full review on

Convenient Underground Parking

I appreciated the secure underground parking with key control that made me feel safe during my stay. It was very easy to access, and I never had to worry about finding a parking spot. This convenience made my stay even more enjoyable.

JeanT123. United Kingdom, 2024-10-05Read full review on

What’s included

General

No smoking on site
Free parking
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Security
Baggage storage
Elevator
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key access

Sports & Fitness

Fitness center
Tennis court

Guest Parking

Electric kettle
Dryer
Cookware/ Kitchen utensils

Services

Tours/Ticket assistance

Dining

Outdoor dining area

Business

Fax/Photocopying

Children

Cribs

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Sun loungers
Garden area
BBQ facilities
Jacuzzi

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Washing machine
Free toiletries

Self-catering

Electric kettle
Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV

Room decor

Carpeted floor

Location

32 Surf Parade, Mermaid Beach, Australia, 4218

Map view

32 Surf Parade, Mermaid Beach, Australia, 4218

City landmarks

Casinos

The Star Gold Coast

2000 ft

Events

Gold Coast Convention and Exhibition Centre

2600 ft

Level 77 of Q1 Resort 9 Hamilton Avenue

SkyPoint Observation Deck

1.9 mi

Libraries

Broadbeach Branch Library

3000 ft

Broadbeach QLD 4218

Queensland Korean War Memorial

1.0 mi

Parks

Kurrawa Pratten Park

3500 ft

Old Burleigh Rd

Kurrawa Park

3300 ft

Parks

Ken Mansbridge Park

4100 ft

216/1/10 Albert Ave

Go Ballooning

2300 ft

Parks

Cascade Gardens

1.1 mi

Gold Coast hwy

Kokoda Memorial

2500 ft

Gallery

19 Karen Contemporary Artspace

2600 ft

Broadbeach Park

4400 ft

off Rio Vista blvd

Lake Hugh Muntz

1.3 mi

Gold Coast Highway

Les Rodgers Memorial Park

1.3 mi

Store

Blockbuster Kiosk Mermaid Beach Night Owl

1.1 mi

Nearby

Mall

Pacific Fair Shopping Centre

1200 ft

1 Hooker Blvd

Dracula's Cabaret Gold Coast

900 ft

Shopping Area

The Oasis Shopping Centre

2000 ft

Victoria Avenue Plaza

Rotary Carousel Broadbeach

1800 ft

Broadbeach

1100 ft

Parks

Pratten Park

1300 ft

Shopping Area

Broadbeach Mall

1600 ft

Shopping Area

Oracle Boulevard

1100 ft

Store

Woolworths Oasis

1600 ft

Shopping Area

Niecon Plaza

1900 ft

Parks

Paula Stafford Park

3000 ft

Parks

Victoria Park

1900 ft

167 Old Burleigh Rd

Kids Playground Kurrawa

1500 ft

Amusement Park

Broadbeach Mall Charity Carousel

1800 ft

Restaurants

Boonchu Thai

400 ft

Shop 15 & 16 Phoenician Surf Pde Surf Parade

Salsa's Fresh Mex Grill

500 ft

Pacific Fair

Mrs. Fields

500 ft

Hooker Boulevard Kiosk K36

Betty's Burgers & Concrete Co

1200 ft

Hooker Boulevard Shop 1605C Pacific Fair Shopping Centre

The Lamb Shop

2000 ft

S 136 3 Oracle Bvd

Grilled Seafood Bar

2700 ft

Hooker Boulevard Food Court Pacific Fair Shopping Centre

My Gelato Broadbeach

1900 ft

12w/1 Oracle Boulevard

Brunch & Co

2000 ft

3 Oracle Bvd

Reviews and Ratings <br />

Feedback from previous guests about their experience.

84%

loved the resort and would return for another relaxing stay

8.4/10

Great

Rooms

8.2

Location

10.0

Service

8.8

Dining

6.0

John

United Kingdom, November 2024

10.0/10

I had a fantastic time at Neptune, where the apartments were not only clean but also bright and spacious, perfect for a relaxing getaway. The location was unbeatable, with easy access to shops and restaurants. The only downside was that I had to leave; I felt right at home during my stay. Overall, it was a wonderful experience that I would gladly repeat.

Rooms

10.0

The apartment was very clean, bright, and spacious, offering everything I needed for a comfortable stay.

Service

10.0

The staff were lovely and went above and beyond to make me feel comfortable and assist with various bookings.

Location

10.0

The location was fantastic, just a short walk to restaurants and shops, plus close to public transport.

Dining

Facilities

10.0

The resort had great facilities, well-maintained and designed to enhance the relaxing experience.

Stella

United Kingdom, November 2024

9.6/10

I had a wonderful stay at Neptune. The apartment was spacious, clean, and had all the necessary amenities, making it very comfortable for my sister and me. The location is perfect, just a short walk away from the beach, shops, and cafes. I must commend the staff, especially Budoor, who went out of her way to accommodate our needs. The only downside was the noise from the street, but overall, it was a fantastic experience and great value for money.

Rooms

9.0

The apartment was spacious, clean, and included modern facilities like a washer and dryer, which were very handy.

Service

10.0

The service was exceptional, with staff going above and beyond to ensure our comfort and help us with any requests.

Location

10.0

The location was exceptional, just a short walk from the beach and surrounded by transport options, shops, and restaurants.

Dining

Facilities

9.0

The facilities included a pool, spa, and tennis court, all of which were well-maintained and enjoyable.

Christina

United Kingdom, October 2024

8.2/10

I had a lovely experience staying at this hotel, thanks to its amazing location within walking distance to the beach and Pacific Fair. The suites, while small, were cozy and well-furnished, offering a great home-away-from-home vibe. However, I did find the shower a bit cramped and some policies made me a bit anxious, particularly regarding the fire alarm. Despite these minor issues, I would definitely consider staying here again for a short getaway.

Rooms

7.0

The suite was small but cozy, with nice furnishings. However, the shower was quite cramped and could use an upgrade.

Service

9.0

The staff were lovely and attentive, making the stay enjoyable.

Location

10.0

The location was fantastic, just a short walk to the beach and close to many shopping options.

Dining

8.0

I appreciated having the option to prepare my own meals in the fully self-contained suite, and there were great nearby cafes for breakfast too.

Facilities

7.0

The hotel has nice amenities, including a pool area and BBQ facilities, though I was hesitant to use everything due to the fire alarm policy.

Lily

United Kingdom, October 2024

7.4/10

I had a mixed experience at the hotel. While the location was fantastic, being just a quick walk to the beach and Pacific Fair shopping center, my stay was marred by some service issues and a somewhat uncomfortable shower in the suite. The hotel had some great amenities, but the dining experience left much to be desired, especially given the hefty fee for triggering the fire alarm.

Rooms

7.0

The suite was a bit small but cosy, and clean overall. However, the shower really needs an upgrade as it felt cramped.

Service

8.0

The staff were nice and helpful when needed, which made a positive impact on my stay.

Location

10.0

The location is amazing! It’s across the road from Pacific Fair and close to the beach, making it super convenient to explore.

Dining

5.0

Dining options were quite basic, and the prices didn't seem to reflect the value, especially with the fire alarm fee policy.

Facilities

7.0

The hotel offered good facilities like a pool and gym, but I wish they had more variety in their dining options.

Logan

United Kingdom, October 2024

7.2/10

I had a great stay, enjoying a spacious two-bedroom apartment that was both clean and well-equipped. The location is perfect, just a short walk from the beach and local shops. However, the dining experience at the cafe was a disappointment due to long wait times, and the pool was smaller than I expected. Overall, it was a good value for a family getaway, just with a few minor drawbacks.

Rooms

8.0

The apartment was spacious and tidy, featuring a well-equipped kitchen and a large bathroom with a spa tub. However, some furniture felt a bit old, and noise from neighboring apartments could be heard.

Service

7.0

The staff was very polite and accommodating, making my stay enjoyable. However, I found the room cleaning service could be improved for longer stays.

Location

10.0

The location was excellent, being so close to the beach, tram station, and various restaurants. It made exploring the area super convenient, which I really appreciated.

Dining

5.0

The dining experience was average, with long wait times at the cafe and a lack of value in the meals offered, making it not a highlight of the stay.

Facilities

6.0

The facilities included a small pool and gym, but I didn't use them. The amenities were decent, but I'm unsure how well they cater to larger crowds.