Neptune Resort, Mermaid Beach ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

32 Surf Parade, Mermaid Beach, Australia, 4218

“The hotel's location is just a short stroll from the Pacific Fair Shopping Centre and the beautiful beach, making it perfect for shopping and dining.”view full review

Neptune Resort offers 4-star accommodations featuring fully self-contained 1, 2, and 3 bedroom apartments, many with ocean views. This Mermaid Beach hotel includes a gym, heated swimming pools, and a café, along with easy access to shopping and dining options.

Rooms & Amenities

The Neptune Resort provides a selection of spacious, self-contained apartments equipped with full kitchens, laundry facilities, and plush king-size beds. Guests can enjoy ocean views from private balconies in many of the apartments. In total, the resort features 115 well-appointed accommodations ideal for families and couples seeking comfort.

Dining & Nearby Options

On-site dining is available at Tom's Café, which serves breakfast and lunch daily. Within 500 meters, guests can explore award-winning restaurants and cafés, including options for international cuisine and local dishes. Dining establishments vary from casual eateries to upscale dining.

Leisure & Activities

Leisure facilities at Neptune Resort include a fully equipped gym, a sauna, tennis court, and seasonally heated swimming pools. Additionally, guests can access nearby Kurrawa Beach for swimming and BBQ spots in the parklands. A tour desk is available to assist with tickets to popular Gold Coast theme parks such as Movie World and Sea World.

Location & Transportation

Neptune Resort has ideal access to local transport options, including the Gold Coast Light Rail and bus services. The resort is located just 300 meters from the beach, 200 meters from the Pacific Fair Shopping Centre, and within walking distance of The Star Casino and Gold Coast Convention Centre. This positioning offers convenience for guests wanting to explore Broadbeach.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

2 Bedroom Ocean View Penthouse

2 persons

90 m²

2 Single beds

Ocean view

Shower

Heating

room details

1 Bedroom Apartment

2 persons

70 m²

1 King-size bed

Shower

Heating

room details

2 Bedroom Apartment

2 persons

85 m²

2 Single beds

Shower

Heating

room details

1 Bedroom Superior Lower Level Apartment

2 persons

70 m²

1 King-size bed

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Mermaid Beach 1.2 km

Airports

Gold Coast (OOL) 18.5 km

Brisbane (BNE) 92.2 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious and Clean

The bathroom in my one-bedroom apartment was a real highlight. It featured a deep bath as well as a separate shower, which made it easy to relax after a long day. Everything was very clean with good hot water supply, making my experience even more enjoyable.

David2024. Australia, Read full review on

Well-Equipped and Comfortable

The room was well laid out with a great sitting area and all the necessary kitchen utilities. I appreciated having a washer and dryer right in the unit, which made my week-long stay a lot more convenient. Plus, the living area was spacious enough to relax after exploring.

Tom2024. UK, Read full review on

Fantastic Pool Area

The pool area was fantastic! It had daybeds for lounging in the sun, and I spent hours enjoying the relaxing environment. The pool was perfect for cooling off on warm days, and the overall ambiance was peaceful and inviting.

John2024. USA, Read full review on

Great Tennis Courts

I loved the tennis courts available at the resort. It was great to have a facility where I could keep active while on vacation. They were well maintained, and it was a fantastic way to enjoy some outdoor exercise during my stay.

Allan2024. Canada, Read full review on

What’s included

General

No smoking on site
Free Wi-Fi
Parking
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Security
Luggage storage
Lift
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key access

Sports & Fitness

Fitness centre
Tennis court

Guest Parking

Electric kettle
Dryer
Cookware/ Kitchen utensils

Services

Tours/Ticket assistance

Dining

Outdoor dining area

Business

Fax/Photocopying

Children

Cots

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Sun loungers
Garden area
BBQ facilities
Steam room
Jacuzzi

Room features

Air conditioning
Heating
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Washing machine
Free toiletries

Self-catering

Electric kettle
Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV

Room decor

Carpeted floor

Location

32 Surf Parade, Mermaid Beach, Australia, 4218

Map view

32 Surf Parade, Mermaid Beach, Australia, 4218

City landmarks

Casino

The Star Gold Coast

600 m

Event hall

Gold Coast Convention and Exhibition Centre

790 m

Landmark

SkyPoint Observation Deck

3.1 km

Library

Broadbeach Branch Library

910 m

Landmark

Queensland Korean War Memorial

1.6 km

Park

Kurrawa Pratten Park

1.1 km

Landmark

Kurrawa Park

990 m

Park

Ken Mansbridge Park

1.2 km

Park

Cascade Gardens

1.8 km

Landmark

Go Ballooning

690 m

Landmark

Kokoda Memorial

750 m

Gallery

19 Karen Contemporary Artspace

770 m

Landmark

Broadbeach Park

1.3 km

Landmark

Lake Hugh Muntz

2.1 km

Landmark

Les Rodgers Memorial Park

2.2 km

Store

Blockbuster Kiosk Mermaid Beach Night Owl

1.8 km

Nearby

Mall

Pacific Fair Shopping Centre

360 m

1 Hooker Blvd

Dracula's Cabaret Gold Coast

250 m

Shopping Area

The Oasis Shopping Centre

590 m

Victoria Avenue Plaza

Rotary Carousel Broadbeach

540 m

Broadbeach

330 m

Park

Pratten Park

380 m

Shopping Area

Broadbeach Mall

480 m

Shopping Area

Oracle Boulevard

330 m

Store

Woolworths Oasis

480 m

Shopping Area

Niecon Plaza

570 m

Park

Paula Stafford Park

900 m

Park

Victoria Park

560 m

167 Old Burleigh Rd

Kids Playground Kurrawa

450 m

Amusement Park

Broadbeach Mall Charity Carousel

520 m

Restaurants

Hideaway Kitchen and Bar

160 m

2657 Gold Coast Hwy Opposite Jupiters Casino

Mantra Sierra Grand

120 m

22 Surf Pde

The Beach Hotel

220 m

2663 Gold Coast Hwy

Fat Freddy's

220 m

50 Surf Parade

Brio Emporium

220 m

5/2623 Gold Coast Highway

Caffe Cherry Beans

240 m

Hooker Boulevard Shop 1616

Sens Coffee Co

300 m

2669 Gold Coast Hwy

Food Quarter at The Star Casino

500 m

Gold Coast Hwy

Reviews and Ratings

Feedback from previous guests about their experience.

John

United Kingdom, November 2024

10.0/10

I had a fantastic time at Neptune, where the apartments were not only clean but also bright and spacious, perfect for a relaxing getaway. The location was unbeatable, with easy access to shops and restaurants. The only downside was that I had to leave; I felt right at home during my stay. Overall, it was a wonderful experience that I would gladly repeat.

Rooms

10.0

The apartment was very clean, bright, and spacious, offering everything I needed for a comfortable stay.

Service

10.0

The staff were lovely and went above and beyond to make me feel comfortable and assist with various bookings.

Location

10.0

The location was fantastic, just a short walk to restaurants and shops, plus close to public transport.

Dining

Facilities

10.0

The resort had great facilities, well-maintained and designed to enhance the relaxing experience.

Stella

United Kingdom, November 2024

9.6/10

I had a wonderful stay at Neptune. The apartment was spacious, clean, and had all the necessary amenities, making it very comfortable for my sister and me. The location is perfect, just a short walk away from the beach, shops, and cafes. I must commend the staff, especially Budoor, who went out of her way to accommodate our needs. The only downside was the noise from the street, but overall, it was a fantastic experience and great value for money.

Rooms

9.0

The apartment was spacious, clean, and included modern facilities like a washer and dryer, which were very handy.

Service

10.0

The service was exceptional, with staff going above and beyond to ensure our comfort and help us with any requests.

Location

10.0

The location was exceptional, just a short walk from the beach and surrounded by transport options, shops, and restaurants.

Dining

Facilities

9.0

The facilities included a pool, spa, and tennis court, all of which were well-maintained and enjoyable.

Christina

United Kingdom, October 2024

8.2/10

I had a lovely experience staying at this hotel, thanks to its amazing location within walking distance to the beach and Pacific Fair. The suites, while small, were cozy and well-furnished, offering a great home-away-from-home vibe. However, I did find the shower a bit cramped and some policies made me a bit anxious, particularly regarding the fire alarm. Despite these minor issues, I would definitely consider staying here again for a short getaway.

Rooms

7.0

The suite was small but cozy, with nice furnishings. However, the shower was quite cramped and could use an upgrade.

Service

9.0

The staff were lovely and attentive, making the stay enjoyable.

Location

10.0

The location was fantastic, just a short walk to the beach and close to many shopping options.

Dining

8.0

I appreciated having the option to prepare my own meals in the fully self-contained suite, and there were great nearby cafes for breakfast too.

Facilities

7.0

The hotel has nice amenities, including a pool area and BBQ facilities, though I was hesitant to use everything due to the fire alarm policy.

Lily

United Kingdom, October 2024

7.4/10

I had a mixed experience at the hotel. While the location was fantastic, being just a quick walk to the beach and Pacific Fair shopping center, my stay was marred by some service issues and a somewhat uncomfortable shower in the suite. The hotel had some great amenities, but the dining experience left much to be desired, especially given the hefty fee for triggering the fire alarm.

Rooms

7.0

The suite was a bit small but cosy, and clean overall. However, the shower really needs an upgrade as it felt cramped.

Service

8.0

The staff were nice and helpful when needed, which made a positive impact on my stay.

Location

10.0

The location is amazing! It's across the road from Pacific Fair and close to the beach, making it super convenient to explore.

Dining

5.0

Dining options were quite basic, and the prices didn't seem to reflect the value, especially with the fire alarm fee policy.

Facilities

7.0

The hotel offered good facilities like a pool and gym, but I wish they had more variety in their dining options.

Logan

United Kingdom, October 2024

7.2/10

I had a great stay, enjoying a spacious two-bedroom apartment that was both clean and well-equipped. The location is perfect, just a short walk from the beach and local shops. However, the dining experience at the cafe was a disappointment due to long wait times, and the pool was smaller than I expected. Overall, it was a good value for a family getaway, just with a few minor drawbacks.

Rooms

8.0

The apartment was spacious and tidy, featuring a well-equipped kitchen and a large bathroom with a spa tub. However, some furniture felt a bit old, and noise from neighboring apartments could be heard.

Service

7.0

The staff was very polite and accommodating, making my stay enjoyable. However, I found the room cleaning service could be improved for longer stays.

Location

10.0

The location was excellent, being so close to the beach, tram station, and various restaurants. It made exploring the area super convenient, which I really appreciated.

Dining

5.0

The dining experience was average, with long wait times at the cafe and a lack of value in the meals offered, making it not a highlight of the stay.

Facilities

6.0

The facilities included a small pool and gym, but I didn't use them. The amenities were decent, but I'm unsure how well they cater to larger crowds.