Neptune Resort, Mermaid Beach ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

32 Surf Parade, Mermaid Beach, Australia, 4218

“The hotel's location is just a short stroll from the Pacific Fair Shopping Centre and the beautiful beach, making it perfect for shopping and dining.”view full review

Neptune Resort offers 3-star accommodation in Mermaid Beach, featuring self-contained apartments and a range of leisure facilities. The resort is situated within easy walking distance of award-winning dining and entertainment options, including Jupiters Casino and the popular Pacific Fair Shopping Centre.

Rooms & Amenities

Neptune Resort features a variety of self-contained accommodation options, including 1 and 2 bedroom apartments as well as 2 bedroom penthouses. Many apartments provide ocean views and are equipped with full kitchens and laundry facilities.

Leisure & Dining

On-site amenities include a heated swimming pool, tennis court, and a sauna. Guests can enjoy free high-speed Wi-Fi throughout the property, as well as a café open daily from 6am to 1pm that serves breakfast and lunch.

Location & Transportation

The resort is centrally located in Broadbeach, within easy reach of the Gold Coast's major attractions, including Gold Coast Convention Centre, boasting a mix of entertainment, parks, and dining options. Public transport is readily available with tram and bus services nearby, facilitating access to the local area.

Local Attractions & Activities

There are numerous shopping and dining options nearby, including traditional eateries and cafes within close proximity. Families can discover local parks, and beachfront activities such as swimming or surfing are just a short stroll away at Kurrawa Beach.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

2 Bedroom Ocean View Penthouse

Max:

2 persons

970 sq. feet

Bed options:

2 Single beds

Shower

Heating

room details

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1 Bedroom Apartment

Max:

2 persons

755 sq. feet

Bed options:

1 King-size bed

Shower

Heating

room details

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2 Bedroom Apartment

Max:

2 persons

915 sq. feet

Bed options:

2 Single beds

Shower

Heating

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Centre

Mermaid Beach4000 ft

Airports

Gold Coast (OOL) 11.5 mi

Brisbane (BNE) 57.3 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious and Clean

The bathroom in my one-bedroom apartment was a real highlight. It featured a deep bath as well as a separate shower, which made it easy to relax after a long day. Everything was very clean with good hot water supply, making my experience even more enjoyable.

David2024. Australia, 2024-02-05Read full review on

Well-Equipped and Comfortable

The room was well laid out with a great sitting area and all the necessary kitchen utilities. I appreciated having a washer and dryer right in the unit, which made my week-long stay a lot more convenient. Plus, the living area was spacious enough to relax after exploring.

Tom2024. UK, 2024-03-18Read full review on

Fantastic Pool Area

The pool area was fantastic! It had daybeds for lounging in the sun, and I spent hours enjoying the relaxing environment. The pool was perfect for cooling off on warm days, and the overall ambiance was peaceful and inviting.

John2024. USA, 2024-04-09Read full review on

Great Tennis Courts

I loved the tennis courts available at the resort. It was great to have a facility where I could keep active while on vacation. They were well maintained, and it was a fantastic way to enjoy some outdoor exercise during my stay.

Allan2024. Canada, 2024-05-15Read full review on

What’s included

General

No smoking on site
Free Wi-Fi
Free parking
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Security
Luggage storage
Lift
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key access

Sports & Fitness

Fitness centre
Tennis court

Guest Parking

Electric kettle
Dryer
Cookware/ Kitchen utensils

Services

Tours/Ticket assistance

Dining

Outdoor dining area

Business

Fax/Photocopying

Children

Cots

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Sun loungers
Garden area
BBQ facilities
Steam room
Jacuzzi

Room features

Air conditioning
Heating
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Washing machine
Free toiletries

Self-catering

Electric kettle
Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV

Room decor

Carpeted floor

Location

32 Surf Parade, Mermaid Beach, Australia, 4218

Map view

32 Surf Parade, Mermaid Beach, Australia, 4218

City landmarks

Casino

The Star Gold Coast

2000 ft

Event hall

Gold Coast Convention and Exhibition Centre

2600 ft

Landmark

SkyPoint Observation Deck

1.9 mi

Library

Broadbeach Branch Library

3000 ft

Landmark

Queensland Korean War Memorial

1.0 mi

Park

Kurrawa Pratten Park

3500 ft

Landmark

Kurrawa Park

3300 ft

Park

Ken Mansbridge Park

4100 ft

Park

Cascade Gardens

1.1 mi

Landmark

Go Ballooning

2300 ft

Landmark

Kokoda Memorial

2500 ft

Gallery

19 Karen Contemporary Artspace

2600 ft

Landmark

Broadbeach Park

4400 ft

Landmark

Lake Hugh Muntz

1.3 mi

Landmark

Les Rodgers Memorial Park

1.3 mi

Store

Blockbuster Kiosk Mermaid Beach Night Owl

1.1 mi

Nearby

Mall

Pacific Fair Shopping Centre

1200 ft

1 Hooker Blvd

Dracula's Cabaret Gold Coast

900 ft

Shopping Area

The Oasis Shopping Centre

2000 ft

Victoria Avenue Plaza

Rotary Carousel Broadbeach

1800 ft

Broadbeach

1100 ft

Park

Pratten Park

1300 ft

Shopping Area

Broadbeach Mall

1600 ft

Shopping Area

Oracle Boulevard

1100 ft

Store

Woolworths Oasis

1600 ft

Shopping Area

Niecon Plaza

1900 ft

Park

Paula Stafford Park

3000 ft

Park

Victoria Park

1900 ft

167 Old Burleigh Rd

Kids Playground Kurrawa

1500 ft

Amusement Park

Broadbeach Mall Charity Carousel

1800 ft

Restaurants

Hideaway Kitchen and Bar

600 ft

2657 Gold Coast Hwy Opposite Jupiters Casino

Mantra Sierra Grand

400 ft

22 Surf Pde

The Beach Hotel

800 ft

2663 Gold Coast Hwy

Fat Freddy's

800 ft

50 Surf Parade

Brio Emporium

800 ft

5/2623 Gold Coast Highway

Caffe Cherry Beans

800 ft

Hooker Boulevard Shop 1616

Sens Coffee Co

1000 ft

2669 Gold Coast Hwy

Food Quarter at The Star Casino

1700 ft

Gold Coast Hwy

Reviews and Ratings

Feedback from previous guests about their experience.

John

United Kingdom, November 2024

10.0/10

I had a fantastic time at Neptune, where the apartments were not only clean but also bright and spacious, perfect for a relaxing getaway. The location was unbeatable, with easy access to shops and restaurants. The only downside was that I had to leave; I felt right at home during my stay. Overall, it was a wonderful experience that I would gladly repeat.

Rooms

10.0

The apartment was very clean, bright, and spacious, offering everything I needed for a comfortable stay.

Service

10.0

The staff were lovely and went above and beyond to make me feel comfortable and assist with various bookings.

Location

10.0

The location was fantastic, just a short walk to restaurants and shops, plus close to public transport.

Dining

Facilities

10.0

The resort had great facilities, well-maintained and designed to enhance the relaxing experience.

Stella

United Kingdom, November 2024

9.6/10

I had a wonderful stay at Neptune. The apartment was spacious, clean, and had all the necessary amenities, making it very comfortable for my sister and me. The location is perfect, just a short walk away from the beach, shops, and cafes. I must commend the staff, especially Budoor, who went out of her way to accommodate our needs. The only downside was the noise from the street, but overall, it was a fantastic experience and great value for money.

Rooms

9.0

The apartment was spacious, clean, and included modern facilities like a washer and dryer, which were very handy.

Service

10.0

The service was exceptional, with staff going above and beyond to ensure our comfort and help us with any requests.

Location

10.0

The location was exceptional, just a short walk from the beach and surrounded by transport options, shops, and restaurants.

Dining

Facilities

9.0

The facilities included a pool, spa, and tennis court, all of which were well-maintained and enjoyable.

Christina

United Kingdom, October 2024

8.2/10

I had a lovely experience staying at this hotel, thanks to its amazing location within walking distance to the beach and Pacific Fair. The suites, while small, were cozy and well-furnished, offering a great home-away-from-home vibe. However, I did find the shower a bit cramped and some policies made me a bit anxious, particularly regarding the fire alarm. Despite these minor issues, I would definitely consider staying here again for a short getaway.

Rooms

7.0

The suite was small but cozy, with nice furnishings. However, the shower was quite cramped and could use an upgrade.

Service

9.0

The staff were lovely and attentive, making the stay enjoyable.

Location

10.0

The location was fantastic, just a short walk to the beach and close to many shopping options.

Dining

8.0

I appreciated having the option to prepare my own meals in the fully self-contained suite, and there were great nearby cafes for breakfast too.

Facilities

7.0

The hotel has nice amenities, including a pool area and BBQ facilities, though I was hesitant to use everything due to the fire alarm policy.

Lily

United Kingdom, October 2024

7.4/10

I had a mixed experience at the hotel. While the location was fantastic, being just a quick walk to the beach and Pacific Fair shopping center, my stay was marred by some service issues and a somewhat uncomfortable shower in the suite. The hotel had some great amenities, but the dining experience left much to be desired, especially given the hefty fee for triggering the fire alarm.

Rooms

7.0

The suite was a bit small but cosy, and clean overall. However, the shower really needs an upgrade as it felt cramped.

Service

8.0

The staff were nice and helpful when needed, which made a positive impact on my stay.

Location

10.0

The location is amazing! It's across the road from Pacific Fair and close to the beach, making it super convenient to explore.

Dining

5.0

Dining options were quite basic, and the prices didn't seem to reflect the value, especially with the fire alarm fee policy.

Facilities

7.0

The hotel offered good facilities like a pool and gym, but I wish they had more variety in their dining options.

Logan

United Kingdom, October 2024

7.2/10

I had a great stay, enjoying a spacious two-bedroom apartment that was both clean and well-equipped. The location is perfect, just a short walk from the beach and local shops. However, the dining experience at the cafe was a disappointment due to long wait times, and the pool was smaller than I expected. Overall, it was a good value for a family getaway, just with a few minor drawbacks.

Rooms

8.0

The apartment was spacious and tidy, featuring a well-equipped kitchen and a large bathroom with a spa tub. However, some furniture felt a bit old, and noise from neighboring apartments could be heard.

Service

7.0

The staff was very polite and accommodating, making my stay enjoyable. However, I found the room cleaning service could be improved for longer stays.

Location

10.0

The location was excellent, being so close to the beach, tram station, and various restaurants. It made exploring the area super convenient, which I really appreciated.

Dining

5.0

The dining experience was average, with long wait times at the cafe and a lack of value in the meals offered, making it not a highlight of the stay.

Facilities

6.0

The facilities included a small pool and gym, but I didn't use them. The amenities were decent, but I'm unsure how well they cater to larger crowds.